Frequently Asked Questions

How do I know you're a legitimate company?

Toplock Online is the online store of Toplock locksmith, based in Brisbane, Queensland. Toplock have been in operation as locksmiths in Brisbane for over 30 years. To operate as a locksmith, we are required by the Office of Fair Trading to hold a security providers licence. You can verify we hold that licence at the following government web site.


Do I have any other form of protection?

Our returns policy is that you can return any undamaged & unopened goods within 30 days of purchase and we will fully refund your payment.

However, we also recommend that you use PayPal when purchasing goods online from any website. PayPal offer additional protection if the goods are not received and we offer PayPal as a payment option.


What is the Security Level referred to in Abus padlock product pages?

Abus provide a security level score in the range of 1 to 10 for all of their padlocks. This is an assessment by Abus of the level of difficulty in getting that padlock open without the key. So it is an indication of the level of security offered where 10 is the highest level and 1 is the lowest.

We would add that any padlock can be opened if someone has the time and right tools, but the higher levels of security mean that someone needs some serious tools (such as a grinder) and a lot of uninterrupted time to open them.

As another general guide and of course it varies with material used, but shackles up to about 10mm in diameter may be able to be cut by a good set of bolt cutters. Diameters larger than that are likely to require a grinder.


How do I know which locking system to buy?

We are continually adding information to two pages on our web site intended to help in that decision process, these being our Glossary page and our Which Product? page. However, we have a lot of information to add and keep up to date, so if these pages don't help, then feel free to email us at online@toplock.com, or call 1300 553 945 (from within Australia) during business hours. We will happily answer any questions you have and assist in ensuring you buy the right product.


How long will delivery take?

We dispatch orders once all the parts have been received from the supplier and we have keyed them to specified instructions. Generally, you will receive your goods within a business week of ordering them.